Shipping, Delivery, & Return Questions
What types of payment do you accept?
We accept all major credit cards, PayPal and Amazon Pay. Business customers can also place orders using a purchase order with NET 30 terms (upon credit approval), and pay via check, ACH, or wire transfer.
What is the latest I can order for next day delivery?
All orders received before 2:00 PM MST Monday through Friday, excluding holidays, can be shipped overnight for delivery the next business day for a fee. Packages can be delivered on Saturday for an additional fee.
What is your return policy?
We take pride in the quality of our merchandise. If, for any reason, you are not happy with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund of the merchandise cost. Please note that neodymium magnets are prone to breaking due to mishandling. We cannot accept returns on magnets that have been damaged due to improper handling or that show signs of wear. In addition, custom orders are not eligible for return unless the products do not meet the original specifications.
Do you deliver to P.O. Boxes or APO/FPO addresses?
Yes, we can ship to Post Office boxes and APO/FPO addresses. APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses are used for U.S. military/government personnel stationed overseas.Please note that expedited shipping options may not be available for these types of addresses.
When will I get my order?
This depends on the shipping service selected. Standard shipping within the United States normally takes 3 to 5 business days to arrive from the day it is shipped.Priority shipping typically arrives in 2 to 3 days, while overnight arrives the next business day. International shipping times vary by country and can average anywhere from 7 to 21 days for delivery. If you need your package by a specific date, we recommend that you upgrade your shipping speed.
Customer Reviewsfrom 361 reviews
We use total element magnets in all of our products
Very nice and quick shipping
Decided to try this Supplier instead of the one I have used for many years. Prices are much cheaper...so was hesitant at first. Magnet is just as high quality as ones more than twice the price with the same "N" ratings. With many years experience utilizing Neodymium Magnets; I feel comfortable recommending this company. Adhesive discs are also outstanding performers. Cuts down on mounting time and they have not failed yet.
I used the product on wrench racks in my toolbox. Wrenches no longer move or slide around when moving my toolbox around a giant aircraft hangar. Outstanding strength in these magnets. Worked perfectly! Need some more actually!
Received the magnets. Very strong snd met my needs perfectly.
However, I can’t begin to tell you how impressed I am with totalElements in every step of the order so the five star rating is for them.
They are perfect
Thank you so much👍🏻😃
Multiple uses around my metal studio. Excellent magnets.
Exceeded my expectations
I use these to hold the lids down on the small boxes I make for Etsy. The quality is great. The strength is very strong for such a small magnet. Shipping is very fast. I have tried others and I Total Element has got my business from now on.
They complimented the building kit quite well and doubled as a drinking straw
Online ordering was easy. Shipment was processed quickly. Items arrived well packed with no issues. Very satisfied.
Dealing with Cal several time has been a wonderful xperience. He is most knowledgebal and always so willing to help. Thank you so much, Sylvia in Reno,NV