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Policies

Return Policy

Don't love it?  Don't worry - returns are easy.

We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. 

Please note that neodymium magnets are prone to breaking due to mishandling. We will not accept returns on magnets that have been damaged due to improper handling or that show signs of wear. In addition, custom orders are not eligible for return unless the products do not meet the original specifications.

To get started on your return, please click here

 

Shipping Policy

All orders placed before 1:30pm Mountain Standard Time, Monday through Friday (excluding holidays), will be shipped the same day.

Domestic Orders: All domestic orders over $10 ship for free. Orders under $10 are subject to a flat $3.99 shipping fee. Please allow 3 to 5 business days for your order to arrive. 

International Orders: Shipping rates are calculated at checkout for International orders.

 


Cancellation Policy

We ship most orders within 24 hours of payment, so canceling an order may be difficult.  If you wish to cancel your order, please notify us immediately and we will attempt to stop the order before it is processed and shipped.  If the order has already been shipped it will be subject to our return policy stated above.

 


Security Policy

At totalElement, we protect all of our transactions and customer information with the most comprehensive internet security measures available. In addition, we utilize one of the most respected and secure credit card processing providers on the web. Equally important, we do not keep your credit card information on our servers, or anywhere else, after your order is processed and complete.

 


Privacy Policy

It is our strict policy to not share, sell or make your personal information or email address available to anyone. We will not call or email you, unless it is regarding your order. The only email traffic you will receive from us is your order confirmation (which includes a USPS (or other shipper) tracking number, and any subsequent communication pertaining to your order.

 


100% Customer Satisfaction Guarantee 
and Limited Warranty Policy

As we mentioned above, we are proud of the quality of our magnets; and we are committed to the highest standards of quality in everything we do. So, if for any reason you are not 100% satisfied with your transaction or purchase with us, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost.

We also warrant our products to be free of manufacturers defects and we will replace any product you receive that is proven to be defective. All other warranties, express or implied are disclaimed.

 


Liability Policy

As with all retail purchases, the buyer’s acceptance of any order is conditioned upon their acceptance of the seller’s policies and terms. This means, we shall not be deemed liable, whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages. Under no circumstances shall our liability exceed the amount of the purchase price; and the buyer's right to replacement is the sole and exclusive remedy.

 


Disclaimer

All information posted on our site is done as a public service and in an effort to educate buyers and potential buyers about neodymium magnets, their applications and how to handle them safely. Readers and magnet users are responsible for ascertaining the applicability, accuracy, completeness, currency and/or suitability of all information as it pertains to themselves, their environment and their usage of the magnets provided. totalElement specifically disclaims any and all liability for any claims or damages that may result from providing this web site or the information it contains.