Shipping, Delivery, & Return Questions
How can I see the status of my order?
You will receive status updates sent to the email address you enter at checkout. We'll send you an email to confirm that your order has been received, followed by an email confirming the shipment details. We'll also let you know when it is out for delivery. If you haven't been able to locate the order status emails please check your spam folder and email settings. You may also contact us to confirm that we have your correct information. Order status is also available from the Order History page in your account as well as using our Order Status tool.
What are your shipping charges?
All orders over $10 will be shipped free within the United States. Orders under $10 are subject to a flat $3.99 shipping fee. Please allow 3 to 5 business days for your order to arrive. We also ship to Canada free of charge for orders over $250. Upgraded and international shipping options are also available at checkout. The cost may vary and is calculated based on the destination address.
Are there handling or restocking fees?
No. We do not charge restocking or handling fees when items are returned within 30 days of receipt and are in sellable condition. Custom orders are typically not eligible for a refund unless the items do not meet the original specifications. If you'd like to start a return, click here.
Do you ship on weekends?
No. We ship Monday through Friday, excluding major holidays. Orders placed before 2:00 PM MST are typically shipped the same business day.
Do you ship internationally?
Yes. We offer worldwide shipping via FedEx. Shipping prices will be calculated automatically during checkout. Please note that you may be responsible for additional duties and taxes which will be collected by the shipping carrier prior to delivery.