Shipping, Delivery, & Return Questions — shipping
How do I get a discount code?
We occasionally email out sales and announcements in our newsletter. Sign up and we'll email you updates, coupon codes, new product information, etc. Simply type in the code in the discount code box during checkout, or use the form at the bottom of any page on our website to sign up for our newsletter. Shop Magnets
Will I receive an order confirmation or receipt?
Yes. You will be sent a detailed confirmation of your order, sent to the email address you provided during checkout. If you need your order confirmation or receipt in PDF format, please contact us and we'll be happy to send you one. You may also view your order details from the Order History screen in your account.
When will you ship my order?
We ship all orders the same day they are received Monday through Friday. All orders received after 2:00 PM MST will be shipped the following business day. All orders received after 2:00 MST Friday and over the weekend will be shipped the following Monday, excluding holidays. You will receive an email once your order has been shipped. Please allow 3 to 5 business days for arrival. International orders may take up to 21 days to arrive based on the shipping speed selected during checkout. If you need your package by a specific date, we recommend that you upgrade your shipping speed.
How do I change or cancel my order?
Please call us immediately toll-free at (855) 328-2822 if you want to change or cancel your order. Since all orders are processed as quickly as possible, your order may have already been shipped and you won’t be able to change or cancel it. However, we will do our best to accommodate your request.
How can I see the status of my order?
You will receive status updates sent to the email address you enter at checkout. We'll send you an email to confirm that your order has been received, followed by an email confirming the shipment details. We'll also let you know when it is out for delivery. If you haven't been able to locate the order status emails please check your spam folder and email settings. You may also contact us to confirm that we have your correct information. Order status is also available from the Order History page in your account as well as using our Order Status tool.