Shipping, Delivery, & Return Questions
Do You Make Custom Magnets?
Yes: custom size, shape, grade, coating and magnetization, with a $3,000 minimum order and 6 to 8 week lead time.
Are Your Magnets RoHS and REACH Compliant?
Yes. Our neodymium magnets comply with EU RoHS, EU REACH and China RoHS, and we can supply declarations for the items you buy.
Can I Pay With a Purchase Order?
Yes. Business and institutional customers can pay by purchase order with NET 30 terms after credit approval.
Sales Tax Information
Sales tax is based on your shipping address. Tax-exempt customers must send a valid exemption certificate before ordering.
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My Tracking Says Delivered, but I Didn't Receive It. What Should I Do?
Carriers sometimes mark packages delivered a day early. Check around your address, wait one business day, then contact us.