Shipping, Delivery, & Return Questions
Frequently packages will be noted as delivered a day or two prior to the actual delivery. If your package tracking indicates that the shipment has been delivered but you have not received it, wait to see if the delivery occurs the next day. If it still has not arrived, please contact us for assistance.
Yes. We have a description of our volume discount tiers under each of our product listings. Just click on the magnet you are interested in and scroll down to see the pricing table. We also offer additional discounts if you need to order even more sets than are listed. Contact us for details.
No, you do not need to create an account to buy magnets. You can simply shop and checkout as a guest.
Yes, it is possible that your order may arrive on a Saturday or Sunday depending on the carrier used. Overnight orders placed on Friday before the shipping cutoff time will be delivered the following Monday, excluding holidays.
We accept all major credit cards, PayPal and Amazon Pay.
All overnight orders received before 4:00 PM MST Monday through Friday, excluding holidays, can be shipped overnight for delivery the next business day. Please note that packages will not be delivered on Saturday or Sunday.
We take pride in the quality of our merchandise. If, for any reason, you are not happy with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund of the merchandise cost. Please note that neodymium magnets are prone to breaking due to mishandling. We cannot accept returns on magnets that have been damaged due to improper handling or that show signs of wear. In addition, custom orders are not eligible for return unless the products do not meet the original specifications.
Yes, we can ship to Post Office boxes and APO/FPO addresses. APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses are used for U.S. military/government personnel stationed overseas.Please note that expedited shipping options may not be available for these types of addresses.
This depends on the shipping service selected. Standard shipping within the United States normally takes 3 to 5 business days to arrive from the day it is shipped.Priority shipping typically arrives in 2 to 3 days, while overnight arrives the next business day. International shipping times vary by country and can average anywhere from 7 to 21 days for delivery. If you need your package by a specific date, we recommend that you upgrade your shipping speed.
The easiest way to exchange a purchase is to simply return the items you no longer want and place a new order for the items you do want. We'll issue a refund back to your original method of payment once we receive your return. You may also return the item and choose to receive store credit. If you select store credit then return shipping is free. Upon receipt of your package we will email you a gift code to use for your next order.