My Tracking Says Delivered, but I Didn't Receive It. What Should I Do?
Short answer
Carriers sometimes scan a package as delivered a day or so before it actually arrives. If your tracking says delivered but you don’t have it, check the spots below and wait one business day. If it still hasn’t shown up, contact us and we’ll work with the carrier to find it or make it right.
Where to Look First
- Check around your address. Look at side and back doors, garages, mailrooms, parcel lockers and behind planters.
- Ask others at your address. Family members, coworkers, receptionists or building staff may have brought it inside.
- Check with neighbors. Packages are sometimes left at the house or unit next door.
- Confirm the address. Compare the address on your order confirmation email with where you expected it.
- Wait one business day. Many “delivered” packages arrive the next day.
Still Missing?
Contact our team or call 1 (855) 328-2822, Monday to Friday, 9 AM to 5 PM MT. Have your order number ready. We’ll open a trace with the carrier and help you with next steps.