How Do I Change or Cancel My Order?
Short answer
Call us right away at 1 (855) 328-2822, Monday to Friday, 9 AM to 5 PM Mountain Time. Because most weekday orders placed by 1:00 PM MT ship the same day, your order may already be packed or on its way. We’ll do our best to change or cancel it. If it has already shipped, you can return it once it arrives.
Your Options Depend on Timing
Before It Ships
Call us as soon as possible. We can usually:
- Cancel the order
- Change quantities or items
- Fix the shipping address
After It Ships
We can’t stop a package once the carrier has it. Instead:
- Return unwanted items within 30 days
- Choose store credit for free return shipping
- Place a new order for the items you need
Calling After Hours?
Use our contact form with your order number and the change you need. We’ll pick it up first thing the next business day, before orders ship.