Can I Exchange My Order?
Short answer
Yes. The quickest way to exchange is to return the items you don’t want and place a new order for the ones you do. If you choose store credit, return shipping is free for U.S. customers and we email you a gift code to use on your next order.
Two Ways to Exchange
Exchange with Store Credit
- Start a return and choose store credit
- Ship it back; return shipping is free
- Use your emailed gift code on a new order
Exchange with a Refund
- Start a return and choose a refund
- Ship it back (the cost of return shipping is deducted)
- Place a new order with any payment method
Need the New Magnets Right Away?
Place your new order now instead of waiting for the return to process. Your credit or refund is applied once the return arrives, usually within two weeks.
Not sure which size to switch to? Our guide to picking the best magnet for your project walks through size, grade and pull force, or ask our team.